Last Updated: 02/10/2026
At Bengali Paakshala, we want you to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return or replacement within the applicable return period.
1. Return Period
Our return policy is valid for 7 days from the date of delivery.
If 7 days have passed since your order was delivered, we may not be able to offer a return, replacement, or refund, except where required by applicable law.
2. Eligibility for Return
To be eligible for a return, the product should generally:
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Be unused and in its original condition.
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Be returned with the original packaging, where applicable.
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Include all accessories, parts, manuals, tags, or other items supplied with the product.
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Not show signs of misuse, alteration, or damage caused after delivery.
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Be accompanied by the order details or other valid proof of purchase.
We may request photographs or videos of the product and packaging to verify the issue before approving a return.
3. Damaged, Defective or Incorrect Products
If you receive:
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A damaged product
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A defective product
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A wrong product
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A product with missing parts or accessories
please contact us as soon as possible after delivery.
We may request photographs or videos showing the product, packaging, shipping label, and the issue reported.
After verification, we may offer an appropriate resolution, which may include:
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Replacement of the product
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Refund of the eligible amount
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Store credit or reward points, where applicable
The final resolution will depend on the nature of the issue and product availability.
4. Products That Cannot Be Returned
Certain products may not be eligible for return because of their nature, hygiene requirements, condition, or other applicable restrictions.
Products may also be excluded from return if they:
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Have been used, washed, altered, or damaged after delivery.
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Are returned without their original packaging where the packaging is required.
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Are missing essential parts, accessories, or components.
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Have been damaged due to improper use or handling.
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Are returned after the applicable 7-day return period.
Any product-specific return restrictions displayed on the product page or at checkout will also apply.
5. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation may not be possible once the order has been processed, packed, or shipped.
If an eligible cancellation is approved, the applicable refund will be processed according to this policy.
6. Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If the return is approved, the eligible refund may be provided through one of the following methods:
Monetary Refund
Where applicable, the refund may be issued to the original payment method used for the purchase.
The time taken for the refund to appear in your account may depend on your payment provider, bank, or financial institution.
Reward Points Refund
In certain cases, we may provide the eligible refund amount as Bengali Paakshala reward points instead of a monetary refund, where applicable and agreed or offered as a resolution.
Reward points will be credited to the customer’s loyalty account and can be used according to the applicable WPLoyalty/reward terms.
7. Loyalty Points & Returns
If reward points were earned from an order that is subsequently returned, cancelled, or refunded, the reward points associated with that order may be deducted from the customer’s loyalty account.
For example:
If a customer earns 50 points from an order and that order is later fully refunded, the 50 points earned from that order may be removed from the customer’s available points balance.
If the customer has already redeemed those points, the applicable points balance may be adjusted accordingly.
Any points used to obtain a discount on the returned order may also be considered when calculating the final refund or adjustment.
8. Refund as Money or Reward Points
Depending on the circumstances of the return or refund, Bengali Paakshala may provide the approved refund as:
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Money, through the applicable original payment method; or
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Reward points, credited to the customer’s Bengali Paakshala loyalty account.
Where reward points are provided as a refund, their value will be calculated according to the applicable loyalty programme conversion rate.
Current reward conversion:
2 reward points = ₹1
Reward points issued as part of a refund are subject to the applicable loyalty programme terms.
9. Partial Refunds
In certain circumstances, only a partial refund may be provided.
This may apply where:
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The product has been used or damaged after delivery.
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Parts or accessories are missing.
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The product is not returned in the required condition.
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The value of the product has been reduced due to customer handling or use.
The applicable refund amount will be determined after reviewing the returned product and circumstances of the claim.
10. Sale & Discounted Products
Products purchased during sales, promotional offers, or discount campaigns may be subject to specific return or refund conditions.
Any special return conditions applicable to a particular promotion or product will be communicated on the relevant product page or during checkout.
11. Return Shipping
Where a return is approved because the product was damaged, defective, incorrect, or there was an error on our part, we will determine the appropriate return-shipping arrangement.
For other eligible returns, the customer may be responsible for the applicable return shipping cost, where permitted and communicated before the return is processed.
Original shipping charges, if separately applicable, may not be refundable unless required by applicable law or determined otherwise by Bengali Paakshala.
12. Return Inspection
Returned products may be inspected before a replacement or refund is approved.
Approval is not automatic simply because a return request has been submitted.
If the returned product does not meet the applicable return conditions, the return or refund request may be declined.
13. Late or Missing Refunds
If your refund has been approved but you have not received it within the expected processing period, please first check your bank account or payment provider.
If the refund is still not reflected, please contact us through our Contact Us page so that we can assist you.
14. Loyalty Points Expiration & Adjustments
Reward points may be subject to the rules, validity period, and conditions of the Bengali Paakshala loyalty programme.
We reserve the right to adjust or remove points that were awarded incorrectly, obtained through fraudulent activity, or associated with cancelled, returned, or refunded orders.
15. How to Request a Return or Refund
To request a return, replacement, or refund, please contact us through our Contact Us page within the applicable return period.
Please provide:
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Order number
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Product name
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Reason for return
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Photos or videos, where requested
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Any other information reasonably required to verify the request
Our team will review the request and provide the next steps.
16. Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes in our products, services, loyalty programme, operational procedures, or applicable requirements.
The updated version will be published on this page with a revised Last Updated date.
17. Contact Us
For questions regarding returns, replacements, refunds, cancellations, or reward-point adjustments, please contact us through our Contact Us page.
You can find our latest contact information and available support channels there.